Wix custom form not sending email notifications? Fix it

Fixing a Wix form that sends no email means finding the part that is meant to send it. Often the form works and the inquiry is saved, but nothing tells you it arrived. These six steps work for anyone with a form on a Wix site who expected an email and got none.

Who is this guide for?#

This is for a business owner whose Wix site takes inquiries, such as quote requests, booking questions, or "contact us" messages. You expected an email each time someone filled in the form. Either no email comes at all, or it comes for some forms and not others.

You do not need to know how to code for most of it. Step 4 is the one place code may come in. If someone else built your site, Step 1 tells you what to ask them.

A Wix page can hold three kinds of form:

1. A Wix Forms form, added with the Wix editor's own form tools.
2. A custom form, made of separate input boxes and a button, joined together with code.
3. A form from another company, pasted into the page inside an embed box.

Each kind sends its email from a different place. That is why one fix rarely works for all three.

1. Which kind of form is on your page?#

Open your site in the Wix editor and click the form.

• If the form was added with the Wix editor's own form tools, it is a Wix Forms form. The Wix Help Center (support.wix.com) shows what its settings look like in your editor.
• If you can only select one input box or the button at a time, and the site has code turned on, it is a custom form. Wix's developer docs (dev.wix.com) give the current name for its code tools.
• If the form sits inside a box you can only move and resize, it is embedded from another service. Its email comes from that service, not from Wix.

If you are not sure, ask whoever built the site: "Was this form made with Wix Forms, with code, or pasted in from another app?" The answer tells you which step below to follow.

2. Did the inquiry arrive at all?#

Check that the form saved the inquiry before you fix the email. If nothing was saved, no email setting will help.

1. Fill in the form yourself on the live site, not in the editor preview. Use a clear test message, like "Test from Sam, Tuesday 10am."
2. Look for it in the right place:
   • Wix Forms: your Wix dashboard. The Wix Help Center (support.wix.com) says where to find a form's submissions.
   • Custom form: wherever the code saves it. Ask whoever wrote the code if you are not sure.
   • Embedded form: the other service's own dashboard.
3. If you find your test, the form works and only the email is missing. Go to Step 3, 4, or 5.
4. If you cannot find it, the form is not saving. For a custom form, the code that saves it has a mistake. For an embedded form, contact that service.

3. How do you fix email for a Wix Forms form?#

A Wix Forms form sends its email from settings that belong to that one form. If no email comes, the cause is usually one of these:

1. The email is off for this form. Each form has its own setting.
2. It goes to the wrong address. It may go to an old address or to someone else's.
3. The setting is somewhere you did not look. The Wix Help Center (support.wix.com) says where Wix Forms email settings are in your editor.

To fix it:

1. Open the form's settings and find what happens after someone sends the form.
2. Make sure an email to you is turned on.
3. Check the address, letter by letter. Add a second address if you share the work.
4. Save, then publish the site. A change that is not published does not reach visitors.
5. Send a new test from the live site.

4. How do you fix email for a custom form?#

A custom form is not a Wix Forms form, so Wix Forms email settings never see it. Turning them on changes nothing. The custom form needs its own way to send an email. Pick one of these two fixes.

Fix A: a Wix Automation that your form really starts. An Automation runs when something happens on your site, then does a step, such as sending an email. An Automation for Wix Forms runs when a Wix Forms form is sent, and a custom form never sends one. So you need a starting event that your code causes. Then add a step that sends you an email. Check the Wix Help Center (support.wix.com) and Wix's developer docs (dev.wix.com) for which starting events a custom form can cause.

Fix B: send the email from your code. After your code saves the inquiry, it can send a triggered email. That is an email you write once in your dashboard and your code sends each time. Wix's developer docs (dev.wix.com) show the current way to send one, and whether your plan allows it.

Or replace the custom form. If it only asks for a name, an email address, and a message, rebuilding it as a Wix Forms form may be quicker than either fix. Then Step 3 applies.

5. How do you fix email for an embedded form?#

An embedded form runs on another company's system. Wix shows it on your page, but Wix email settings and Wix Automations cannot see it. The email setting is in that company's account:

1. Sign in to the service that made the form.
2. Find its email or notification settings.
3. Check that the email is on and the address is right.
4. Send a test from your live Wix page.

A Qualiform form on a Wix site works this way. You add it with two lines of code, or share it as a link, so Wix never sends its emails. In Qualiform, you choose who gets the lead email on the form's Routing tab, under Who hears about new leads. The Wix install guide covers putting the form on the page.

Three more checks for a Qualiform form:

1. Test on your site, not in Preview. Preview, the button in the Qualiform editor, sends no email.
2. Check that the form says active. A paused or archived form shows visitors that it is unavailable, so no lead comes in.
3. Finish the test conversation. Only a finished conversation is emailed.

6. What if the email is sent but you never see it?#

Sometimes the form and the setting are both fine, and the email is lost on its way into your inbox. Check these:

1. Look in spam and junk. Search for the words in your test message.
2. Look in other tabs or folders. Some inboxes sort mail into tabs, like "Updates."
3. Check your filters. An old rule may move or delete mail from a sender.
4. Mark it as not spam. Then add the sender to your contacts, so the next one lands in your inbox.
5. Try a second address for one test. If that one gets it, the problem is your main inbox, not the form.

If your business email uses its own domain, like you@yourbusiness.com, ask whoever set it up whether it blocks mail that other systems send for you.

Which fix fits your problem?#

Find the row that matches what you see. These are common cases, not a full list.

What are the common mistakes?#

• Testing in the editor preview. It may not send anything. Always test on the published site.
• Changing settings and not publishing. Saved is not the same as live.
• Turning on Wix Forms email for a custom form. It never applies. A custom form needs Step 4.
• Fixing one form and assuming the others match. Each form has its own settings. A contact form and a quote form both need checking.
• Sending one test and stopping. Send a second test a few minutes later. One email can be slow.
• Leaving an old address in place. If the person who built the site has left, their address may still get every inquiry.

When is this not worth fixing?#

If you open your Wix dashboard every day, a missing email may cost you nothing. Every inquiry is still saved. A daily check can be enough for a business that gets a few inquiries a week.

It is also not worth writing code for a custom form that a Wix Forms form could replace. Rebuilding it with Wix Forms removes the problem instead of patching it.

If you want a message somewhere other than your inbox, check whether your form tool can send it there. Qualiform, for example, can send a message about new leads to Slack. That reaches your team without anyone forwarding an email.

How do you know it is working?#

Run one test you can repeat:

1. Open your live site in a private browser window.
2. Fill in every form on the site, one at a time. Name the form in the message, like "Test: quote form."
3. Wait five minutes.
4. Check that each test is in two places: where the form saves inquiries, and your inbox.
5. Write down any form where one place has it and the other does not. That form still needs its fix.

Run this test again whenever you change your site, add a form, or change your email address. Once every inquiry reaches you, the next step is deciding which to answer first. The guide to qualifying leads from your contact form covers that.